Fernwood were aware they had a problem when it came to taking calls from prospective members. The calls were going directly through to the individual clubs and were being taken by whatever staff was manning the front desk.
The New Zealand franchise for The Body Shop® global brand operates 28 stores around the country. Early in 2017, plans for a new store at Queensgate Lower Hutt sparked a review of The Body Shop’s® digital signage strategy.
Along with an old PBX system that needed upgrading, OFX decided that it was time to look for a better call centre management solution; one which would allow them to handle large call volumes autonomously and which would be easy to manage and update from one central system.
What Oaks needed in order to bring its communications up to the standard of the rest of its business, was a new solution that was cost effective, reliable, and provided seamless integration with its existing CRM.
For Australian charity ‘Sands’, providing a better service for bereaved families following a baby death was of upmost importance, but they also needed a better phone system for its volunteers that was easy to use and flexible, and which also provided cost efficiencies.
The BUSY Group’s internal IT team had met the needs of the organisation for a number of years, however concerns were raised over key person risk and a lack of ICT strategy and technological innovation.
lnFocus had been using a small IT provider for many years, and the board desired to reduce key person risk by forming a relationship with a larger provider who was also capable of providing the breadth of capability and proactivity to take the organisation forward.
CodeBlue helped to scope, implement and deliver a robust server storage solution that was hardware and cloud platform agnostic which has dramatically speed up the whole review process, saving time and increasing stakeholder satisfaction around the club.
When Shine* (Safer Homes In New Zealand Everyday) moved offices, it needed a safe pair of hands to migrate the servers to its new premises and ensure minimal disruption to the IT system. CodeBlue delivered faultless service and was soon back onsite to provide Shine with more business bandwidth.
When Tiri Group bought fast-growing label manufacturer Rapid Labels from Blue Star in July 2012, Rapid Labels was faced with very tight deadlines to implement a new IT system from the ground up. CodeBlue won the business and succeeded in completing the implementation ahead of schedule and under budget.
Keith Hay Homes wanted an adaptable, responsive IT services provider it could build a long-term, collaborative partnership with. When the incumbent IT services supplier contract ended, Keith Hay Homes went to market and following a careful research and selection process, the company found its new partner in CodeBlue.