Voice and call centre solutions
Boost your call centre and business phone systems with cloud technology.
Hosted voice, VoIP, UCaaS telephony, PBX system – whichever your business calls it, we can equip your team with the right voice solution for you.
Our all-in-one cloud telephony solutions provides you with a unified communications platform that allows calls, instant messaging, teleconferencing and real-time analytics. Gone are the days of searching for instructions to divert calls or needing IT to update phone lines. Say hello to a digital, cloud-based solution that puts you in control.
Needing more than just an office phone system? Our call centre solutions will increase your agent productivity and improve your customer service.
Efficient, easy to use and secure
Call, chat and be contactable no matter where you are and utilize the integration and security cloud telephony can provide.
Enable your team to communicate easily and continuously – across all devices and lines of business – and keep connected with one ‘click’ through 8×8’s easy to use system.
Enhance your customer service
Whether you’re a small support group or a larger customer care team, unlock omnichannel routing, queuing call back and an integrated solution for chat, SMS, social media and voice all in one platform.
Strengthen your customer service by increasing your team’s productivity and enabling service remotely or from a traditional office location.
Gain real-time call and usage data and analytics from any internet-connected device.
For call centres, you’ll be able to monitor your queues, explore your customer journeys and find opportunities to decrease wait times.
You’ll also access benefits such of smart scheduling, call recording and coaching tools.