IT Support Services
World-class IT support services optimised for small to mid-sized companies and organisations.
PROACTIVE IT SUPPORT
CodeBlue successfully delivers proactive IT support services for small-to-medium businesses and organisations across Australia & New Zealand.
IT Expertise to Support Your Business
We have the resources to provide your organisation with a wide range of business IT support. With more than 200 employees and a central service desk, supported by 11 offices across Australia & New Zealand, CodeBlue has the capability to deliver highly effective IT services and support tailored to your organisation.
We believe it’s no longer enough just to give our customers “IT That Works”. Our goal is to deliver IT services that “Work To Make Your Business Better”.
Front and centre is the CodeBlue customer Roadmap. Every CodeBlue customer has a unique Roadmap – a documented plan and process aligning technology investment with agreed business outcomes.
We tailor our services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.
Alongside our support services, we offer project management expertise for any projects that fall outside of a standard SLA agreement such as implementing a new cybersecurity or data backup solution. Our project and support teams work closely with your business to ensure the success of the project with minimal or no disruption to your users.
For all of CodeBlue’s services beyond IT support take a look at our Services Overview.
Our Service Desk Puts Your Organisation First
Our service desk can remotely monitor your systems and identifies issues before they turn into problems. In many cases, we manage your systems and resolve issues without having to visit your offices – saving time and callout fees.
The CodeBlue Service Desk resolves 85% of all calls to the service desk. We want to make sure you have the fewest problems, shortest wait times and quickest problem resolution possible.
We develop an in-house knowledge base of information specific to your IT setup. This provides our Service Desk team with instant access to critical services and technical documentation to assist in the quick resolution of issues. The information contained within our knowledge base also helps us identify the best combination of services to meet your needs.
Call CodeBlue today to discuss how your organisation will benefit from implementing our Proactive IT Support Services