Project Description

CodeBlue crosses the Tasman to offer a seamless IT service in both Australia and New Zealand

After a 6-month schedule of work to align systems and processes, CSG Technology will be rebranding to CodeBlue Australia. Working alongside CodeBlue New Zealand, the transition will make CodeBlue the first IT managed services company to offer a consistent and fully-integrated service across Australia and New Zealand.

With a service footprint now in every major city across Australia and New Zealand, CodeBlue will now have engineers, technicians and account managers across 14 locations.

Chief Technologies Solutions Executive Gordon Tan says the two companies naturally complement each other, servicing the same client segments and offering similar services. As such, the expansion of the CodeBlue name to Australia was a natural transition.

“With the IT market being highly competitive, this move will enable us to support customers in both countries as one entity: CodeBlue,” says Tan.

“CodeBlue NZ is a recognised and trusted IT brand with national presence in NZ. This transition will further develop the strength and longevity of the CodeBlue brand to gain market share in the IT and Tech markets in Australia.

“Moving to a trans-Tasman company also strengthens the service offering we provide and enhances our ability to grow the business, continue to improve our customer support, and develop the skills of the employees that work with us.”

The rebrand will not impact any services or support from the two companies, and won’t change staffing or local management.

Currently with 70 staff in Australia and 150 in New Zealand, CodeBlue will continue to focus on the 20-400 seat market space.

Commenting on the change, CodeBlue’s New Zealand Chief Operating Officer Daniel McIvor says the change will allow the customers to provide a comprehensive level of services across the two countries.

“Customers will get feet on the street supported by the most sophisticated service desk platforms in our industry, with merged ticketing systems, knowledge-based tool sets and remote management and monitoring,” says McIvor.

“We are well positioned for further growth in both markets,” McIvor says.  “In everything we do, developing stronger customer relationships and delivering exceptional customer experiences is paramount. This focus is the same for Australia. Together we will continue  to  deliver this customer-first approach, building on our customer engagement model, which delivers comprehensive account management and onsite engineering support to our customers  while providing highly-sophisticated service desk support via a centralised service desk in both countries.”

“Nobody else is doing this. We’ve put in place a formula for achieving a major increase in scale, without sacrificing the personal service which underpins our philosophy of delivering “IT services that work to make your business better.”

The transition is set to be complete in February, with the CSG Technology (formerly known as R & G Technologies) to operate as CodeBlue Australia from 11 February.

 

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