How CodeBlue @home works
You’ll now have IT business support while you work at home or other remote locations outside of the office. Simply contact our awesome service technicians just as you would when in the office:
By phone: 1300 562 886
By email: firstname.lastname@example.org
Submitting a request via our online portal: https://codeblue.deskdirector.com/portal/
Our service team will now also be available 7am – 7pm AEST as part of our new extended support hours.
Supporting for your business, at home
Although our service technicians and tech gurus are awesome, their support will be limited to devices and services you use for work or business. Sadly, this means support for home or personal devices and services are not included and our ability to troubleshoot your internet connectivity will be limited by your provider.
However, we get that sometimes you may need to use your personal devices for work. That’s why we will provide 1 hour’s complimentary home device support (per ticket) for home devices such as printers to make sure you can get back to business.