How to register for self-service password reset

We’re making it easier than ever for you to recover your password. Self-service password reset is now available for your business, allowing you to reset your password on your own in a couple of clicks!

The introduction of this feature for your business is just one of the many ways we’re working to streamline how you get support, helping you get back online faster (and easier).

Already registered? Reset your password here

What is the self-service password reset feature?

Microsoft’s self-service password reset feature allows you to reset, unlock or change your password if (and when) you need to. To use this feature, register online at any time using your existing username and password that you use to login today.

How does it work?

You use the self-service password reset feature, you must first register your account. This can be completed online at any time, and you only need your existing username and password to activate.

Once registered, if you ever forget your password, you can reset it again yourself. You can also select “Can’t access your account?” on the sign-in page to reset or unlock your account from any device.

How do I register?

Step 1: Go to https://mysignins.microsoft.com/security-info using your login details as you do today.
Note, if you already have authentication settings activated follow the verification prompts.

Step 2: Follow the prompts to set-up your security questions and authentication options.

Step 3: After you select and set up your methods, choose Finish to complete the process.

Once registered, if you ever forget your password, you can reset it again yourself. You can also select “Can’t access your account?” on the sign-in page to reset or unlock your account from any device.

I’ve already registered. How do I reset my password?

Once you’ve received for the self-service password reset feature, simply visit passwordreset.microsoftonline.com at any time to reset your password.
You can also select “Can’t access your account?” on the sign-in page to reset or unlock your account from any device.

Can I use this feature for all my programs and applications?

This feature is a Microsoft 365 feature and available to all Microsoft related products. For any other programs or applications, please contact our awesome help desk team as you do today.

Will the CodeBlue team still be available to support me with other requests?

Absolutely! For all other support and service, we’ll just be a call, email or online request away. This automation only relates to Microsoft related password resets.