Protecting its heritage
With a 150-year history, the Auckland Chamber of Commerce is one of New Zealand’s most respected business organisations. It has around 6000 members in the greater Auckland area and provides a platform to help them to succeed. Organisations join to grow their business through networking and promotional opportunities, to mitigate risk by becoming better informed about compliance, find and develop skills and to save money.
The Chamber sought a specialist IT organisation that embraces best practice and provides 24×7 support. CodeBlue was recommended
by other strategic partners.
“The company needed to be affordable as well as reliable,” says Manford, “and CodeBlue ticked all our boxes.”
Chamber staff travelling overseas require remote access to email and mission critical data; often in difficult and challenging environments. Its mobile sales force needs remote systems access to meet a target of contacting around 200 potential new members each month.
Prior to engaging CodeBlue, the Chamber lost productivity and revenue through systems downtime. “I’d been under pressure to keep things up and running,” says Manford. “But it was more reactive than strategic. Those problems went away when CodeBlue arrived on the scene. I can sleep better at night knowing there are people I can call 24×7 to solve my problems.”
A fully-outsourced solution
Rapid Labels uses Prism for job costing and financials, MYOB EXO for payroll and VIP for fixed assets, and – prior to the new CodeBlue system – a standard Microsoft 2000 desktop operating system platform. The company uses Apple Macs for the in-house label design team, with the requirement for integration between the Apple and Microsoft environments.
CodeBlue’s approach was to implement an in-house cloud. Rapid Labels had retained a new server at their Albany premises as a legacy of the shared services provided by Blue Star. CodeBlue General Manager Ian Funnell says that this meant it was most cost-effective for CodeBlue to maintain servers in- house rather than provide them via the cloud. CodeBlue’s solution was to implement a new in-house, fully virtualised
server farm using the existing computer room.
“We put new fibre into the customer’s Albany premises, upgraded workstations and installed latest versions of existing software. We support this via a full-service managed services support contract with remote monitoring and full Helpdesk support. We built a knowledge base to span all of Rapid Labels’ applications. The new system is working very well. We’re particularly pleased with user acceptance of our Helpdesk, which is giving fast response and very high first call solve rates for user problems,” Funnell says.
“Rapid Labels illustrates the success of CodeBlue’s strategy of focussing on IT services optimised for mid-sized businesses. This focus is resulting in a very high win rate against larger competitors,” says Ian Funnell.