My Pet Warehouse Case Study

With so much love for its furry friends, it was time for My Pet Warehouse to give its loyal customers a little more TLC- starting in the call centre.

The Challenge

My Pet Warehouse operates a small but busy call centre that runs from 9am – 9pm AEST. The call centre takes enquiries for all 12 stores, as well as dealing with online enquiries that come through the website.

The pet store was looking for a new and affordable system with greater voice quality, speed, and reliability of service, along with integration into its pre-existing NetSuite solution.

The Solution

As a global market leading provider of cloud telephony and Virtual Contact Centre solutions, My Pet Warehouse were aware of 8×8’s platform capabilities, and after some research, CodeBlue were engaged to help scope, integrate and manage the new solution.