1. Staff are leveraging the right technology
Working from home needs to be a productive working environment and across departments and roles, people’s requirements can vary. It’s important that staff have the right technology for their specific needs as it’s directly linked to people’s effectiveness and peace of mind. Some staff may want to work with the devices they have at home, but if this is the case, first you must assess if these devices have the necessary security components in place to protect business data and applications. Our recommendation is that staff only use company-provided and maintained devices and that these are not used by other family members. The use of home computers should be a last resort and should only be used if up-to-date endpoint protection is in place, the computer has the latest updates and access to your company network is via a secure gateway. If usage is confined to company-provided devices, appropriate security measures can be maintained to protect critical data, and the health and performance of each device can be monitored to maintain productivity.
2. Security protocols are being followed
There has been several reports and stories of COVID-19 specific phishing scams and attempts to capitalise on the public’s thirst for information. It’s important that all staff working remotely are approaching emails and websites in the same manner they would if they were still in the office. With so many things to focus on, the last thing you want is to be dealing with a security breach. Ensure staff are only clicking on links they completely trust, visiting websites they know are legitimate, and accessing data and applications from up-to-date and secure devices.
If some staff may be unaware of these threats it doesn’t hurt to run virtual learning and awareness workshops to help staff recognise potential threats.
3. Regular updates and patching are being executed
The threat landscape is ever-evolving, and no less so than during this COVID-19 crisis, it’s important that you have visibility across each device that your team is using. Only with good visibility, can you ensure that they’re up-to-date with the latest security patches and endpoint security to combat cyber threats, and to ensure that they’re operating efficiently.
4. Staff can effectively collaborate
Very few tasks these days are performed by one person. The key to productive work practices often hinges on streamlined collaboration and communication. Ensure your staff all have access to collaboration tools, where they can share information and ideas, and work together in a constructive and secure manner. There are several video conferencing applications available in the market, and several providers who are making these available at reduced cost or free for a period, in recognition of the changes in working practices that COVID-19 has placed on us all.
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