The recent CrowdStrike outage underscores the critical importance of resilient cybersecurity frameworks. What sets FUJIFILM Business Innovation apart is our pioneering position as an organisation that creates seamless ecosystems of devices, solutions and services. When implementing cybersecurity solutions for our customers, our preferred endpoint detection and response (EDR) platform is SentinelOne. The CrowdStrike outage has reaffirmed our decision to use SentinelOne as our preferred vendor.
Our Head of Managed Services, Ken Hickey, sat down with us to relay FUJIFILM CodeBlue’s incident response to the CrowdStrike Incident. We spoke with him to get his first-hand perspective of the critical role of MSP’s in IT emergencies.
Q: The recent CrowdStrike outage highlighted the vulnerabilities in many IT infrastructures. How did FUJIFILM CodeBlue position itself to mitigate such risks for its clients?
Ken: The CrowdStrike incident was a stark reminder of the interconnectedness of our digital world. Businesses of all sizes were impacted, and the need for robust IT support became undeniably clear. Our focus was on minimising disruption and ensuring business continuity for our clients. While the majority of our customers have SentinelOne deployed, some have chosen to use CrowdStrike as their EDR platform, and of course we supported them in their recovery.
We mobilised our teams to provide round-the-clock support, leveraging our expertise in incident management and ITIL frameworks. By rapidly assessing the situation and implementing effective countermeasures, we were able to mitigate the impact of the outage for our clients, and get them back up and running quickly.
Q: Can you elaborate on the role of a MSP in ensuring business continuity during such crises?
Ken: It’s all about a proactive approach, and of course our ITIL aligned processes and comprehensive incident management protocols. When the CrowdStrike update caused widespread disruption, our team swiftly mobilised. Leveraging our Configuration Management Database (CMDB), we assessed impacts, implemented rapid response strategies, and conducted thorough problem and change management. This ensured minimal disruption and a swift return to normalcy for our clients.
Q: What sets FUJIFILM CodeBlue apart in providing managed IT services?
Ken: Our differentiator lies in our deep understanding of our clients’ business objectives. We don’t just provide IT support; we partner with our clients to achieve their goals. By combining technical expertise with a strong focus on customer satisfaction, we deliver tailored solutions that drive business value.
Our team is composed of highly skilled professionals who are passionate about delivering exceptional service. We invest heavily in training and development to ensure our staff is equipped with the latest knowledge and tools.
Q: How do you see the role of MSPs evolving in the future?
Ken: The role of MSPs is becoming increasingly strategic. As businesses become more reliant on technology, the need for expert IT support will only grow. While technology is crucial, people and service are also key. This thought leadership is essential in assisting our customers to make well thought out strategic decisions. We are the experts in IT so our customers don’t have to be.
Our team’s ability to respond rapidly and effectively to crises is a testament to our commitment to client satisfaction. We understand that every business is unique, and we tailor our solutions accordingly.
As Head of Managed Services, my focus remains on delivering exceptional support and service, enabling our clients to achieve their digital transformation goals while maintaining business continuity.
