You can reach the CodeBlue Service Desk by:

Email: servicedesk@codeblue.co.nz
Phone: 0508 IT SERVICE

For urgent issues please phone us rather than emailing us

Welcome to CodeBlue!

We are delighted to introduce ourselves as your new IT support partner

The CodeBlue Difference


We’ve put together a quick 3 minute video that sum’s up how CodeBlue will help your organisation.

A Bit About Us…

CodeBlue was established in 2004, entering the market as New Zealand’s very first proactive, managed IT services company. Over the past 15 years we have continued to grow through enduring customer relationships. Today we employ over 150 full time staff who are spread across New Zealand.

We are a services organisation so people are central to our culture. We pride ourselves in hiring the best staff and caring deeply about the clients they support. Our mission is to respond quickly to resolve your IT problems, to monitor your systems and anticipate or avoid problems before they happen. We will always strive to give you the best strategic advice to help you extract maximum value from your IT investment over the long haul.

Your CodeBlue Team

The most visible elements of your CodeBlue service will be the CodeBlue Service Desk and your Trusted Advisers (Support Engineers)

Service Desk

A dedicated team of qualified
engineers answering your
calls and emails, ensuring
you receive the fewest
problems.

Relationship Manager

Who works closely with our technical team and your business to ensure your IT solutions are aligned to your business strategy

Your Trusted Advisors

A lead engineer who works
closely with your business
as well as a backup engineer
dedicated to you and your
business.

Monitoring Team

A dedicated team that monitors your environment and manages all your software updates, security patches and functionality advances.

You can reach the CodeBlue Service Desk by:

Email: servicedesk@codeblue.co.nz
Phone: 0508 IT SERVICE

For urgent issues please phone us rather than emailing us

The CodeBlue Service Desk

  • Provides first level of service response

  • Has immediate access to your specific database with all your details

  • Is staffed Monday – Friday, 7am to 6pm. For logging of job requests and technical support

  • Follow best practice standards in incident and problem management

  • Quickly resolves your issues, if they cannot your call will be escalated to your trusted advisor.


“Once again we’d like to welcome you as a CodeBlue client. We will be working hard to exceed your expectations by giving you excellent responses to your IT issues, sound problem prevention and valuable strategic advice.”

Chris Mackay
CEO
CodeBlue Limited

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